Privacy Policy

1. Overview

This policy explains how TryMetaClear (https://trymetaclear.com) handles information when you use our image and video metadata tools.

2. Files you upload

When you upload an image (PNG, JPG, WebP or HEIC) or a video (MP4, MOV or WebM), it is sent over an encrypted connection to our processing server. There it is saved briefly as a temporary file, only long enough to read or remove its metadata. We do not keep, share or index your files, and we delete them as soon as processing is complete and the cleaned copy has been returned to you.

3. Server logs

Like most websites, our hosting and API servers automatically record basic request information: IP address, browser type, time and the page or endpoint requested. We use these logs only for security, abuse prevention and fixing errors. They do not contain your files.

4. Analytics and cookies

We use Google Tag Manager and Google Analytics 4 to understand overall traffic, for example which pages are visited and which browsers are used, and to count successful downloads. These services may set cookies and process your IP address and device information on Google's behalf. We do not send your files, file contents or extracted metadata to analytics.

You can block analytics cookies in your browser settings, or install Google's Analytics opt-out add-on.

5. Your rights

Depending on where you live, you may have the right to access, correct or delete personal data we hold about you, or to object to its processing. Because we do not keep your files, there is usually nothing beyond analytics data and short-lived server logs. To make a request, email support@trymetaclear.com.

6. Changes

If we change this policy, we will update the date at the top of this page.

7. Contact

Questions about privacy? Email support@trymetaclear.com or visit the contact page.